The Challenge
The existing Magento installation had fallen behind current supported versions, introducing increasing technical debt and compatibility risks across the platform. A number of third-party extensions were no longer fully aligned with newer Magento requirements, creating instability and limiting the ability to safely maintain or extend the system.
Ensuring uninterrupted ecommerce operations during the upgrade process was essential, particularly given the seasonal demand cycles and high product turnover within the formalwear sector.
The Solution
Comtecs carried out a controlled Magento upgrade process, beginning with a full audit of the existing system architecture, installed extensions and custom functionality. Each plugin was assessed for compatibility with the target Magento version, with updates applied where available and bespoke fixes implemented where required.
The core Magento platform was upgraded to a supported release, followed by a staged resolution of extension conflicts. Where plugins were incompatible or partially deprecated, targeted adjustments were made to restore functionality without compromising system stability.
A comprehensive testing phase was conducted across all critical user journeys, including product browsing, cart functionality, checkout and administrative workflows, to ensure full operational continuity.
The Result
Michelsons now operates on a stable, fully supported Magento platform with resolved extension conflicts and improved system reliability. The upgrade reduces long-term maintenance risk, enhances platform security and provides a stronger foundation for future ecommerce development and feature expansion.