The Institute of Funeral Directors provides vital training in a very sensitive subject area. The organisation needs to balance the commercial needs of its business against the sensitivity of the work which will ultimate be undertaken but its students, once they become fully qualified. The sector is heavily regulated and both accreditation and compliance are of paramount importance. All of this information is required to be updated regularly and made easily available to its audience. The inhouse CMS ensure that the business has access to a website which is easy to update with relevant information, documentation and certification and can be used to promote its courses to attract new students. The website also acts as the focal point for access to the essential training portal and as such the effective systems integration work here was critical as was the need for mobile responsive design and functionality.